§ 11022 State Agency Phone Response

Government Code·California

AI SummaryVerified

Key Takeaways

•State offices must answer phone calls within 10 rings during work hours.
•If someone is sick or there's an emergency, they might take longer to answer.
•They don't have to answer that fast if it means paying workers extra money.

Example

You call the DMV to ask about your driver's license.

The DMV must pick up the phone before it rings 10 times. If they're really busy or short on staff, they might take longer, but they can't make you wait just because they don't want to pay workers extra.

AI-generated — May contain errors. Not legal advice. Always verify source.

Official Source

View on CA.gov

§ 11022 State Agency Phone Response

Each state agency shall establish a procedure pursuant to which incoming telephone calls on any public line shall be answered within 10 rings during regular business hours as set forth in Section 11020, except where emergency or illness require adjustments to normal staffing levels. This requirement shall be met in every office where staff is available, unless compliance would require overtime or compensating time off. (Added by Stats. 1989, Ch. 706, Sec. 1.)

Last verified: January 22, 2026

Key Terms

state agency procedure incoming telephone calls public line 10 rings regular business hours emergency illness normal staffing levels overtime compensating time off

References

Official text at leginfo.legislature.ca.gov
California Legislature. Government Code. Section 11022.

Key Takeaways

Example

Key Terms

Related Statutes

References

Key Takeaways

Example

Key Terms

Related Statutes

References