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HomePublic Utilities CodeDiv. 1Pt. 1Ch. 4Art. 3§ 770 Utility Service Standards

§ 770 Utility Service Standards

Public Utilities Code·California
AI Summary·Official Text·Key Terms·Related Statutes·References
AI SummaryVerified

§ 770 Utility Service Standards

Key Takeaways

  • •The government can set fair rules for companies that provide electricity, gas, water, and heat to make sure they treat customers right.
  • •They can decide how these companies should measure things like how much water or gas you use, so you get charged the right amount.
  • •If a company guesses your meter reading, they must tell you on the bill and fix any mistakes by the next bill.
  • •The government can check and test the tools these companies use to measure what you use, to make sure they work correctly.

Example

Your water bill seems way higher than usual, but you didn’t use more water.

The government can check if the water company’s meter is broken or if they made a mistake in guessing your usage. If they did, they have to fix it on your next bill.

AI-generated — May contain errors. Not legal advice. Always verify source.

Official Source
View on CA.gov

§ 770 Utility Service Standards

The commission may after hearing: (a) Ascertain and fix just and reasonable standards, classifications, regulations, practices, measurements, or service to be furnished, imposed, observed, and followed by all electrical, gas, water, and heat corporations. (b) Ascertain and fix adequate and serviceable standards for the measurement of quantity, quality, pressure, or other condition pertaining to the supply of the product, commodity, or service furnished or rendered by any such public utility. No standard of the commission applicable to any water corporation shall be inconsistent with the regulations and standards of the State Department of Health pursuant to Chapter 4 (commencing with Section 116275) of Part 12 of Division 104 of the Health and Safety Code. (c) Prescribe reasonable regulations for the examination and testing of the product, commodity, or service and for the measurement thereof. (d) Establish reasonable rules, specifications, and standards to secure the accuracy of all meters and appliances for measurements. The commission shall require a public utility that estimates meter readings to so indicate on its billings, and shall require any estimate that is incorrect to be corrected by the next billing period, except that for reasons beyond its control due to weather, or in cases of unusual conditions, corrections for any overestimate or underestimate shall be reflected on the first regularly scheduled bill and based on an actual reading following the period of inaccessibility. (e) Provide for the examination and testing of any and all appliances used for the measurement of any product, commodity, or service of any such public utility. (Amended by Stats. 1996, Ch. 1023, Sec. 410. Effective September 29, 1996.)

Last verified: January 23, 2026

Key Terms

corporationcommissionhealthhearingregulationsafetymeasurementcommodity

Related Statutes

  • § 768 Public Utility Safety Standards
  • § 763 Railroad Service Adequacy Requirements
  • § 786 Telephone Service Rate Disclosure
  • § 4358 Mobilehome Park Gas Surcharge
  • § 748.5 Greenhouse Gas Revenue Credits

References

  • Official text at leginfo.legislature.ca.gov
  • California Legislature. Public Utilities Code. Section 770.
View Official Source